Booking Policy

Payment of the deposit is considered as acceptance by you of the terms and conditions contained herein. Where Krazy Koala Entertainment has not requested a deposit to be paid, these terms and conditions are considered to be accepted upon your written or verbal confirmation of the booking, unless we are advised otherwise.

Payment

All invoices must be paid in full at most 2 weeks (14 days) after the booking date, unless Krazy Koala Entertainment has expressly agreed otherwise. You will receive several email reminders about payment in the lead up to your event until payment has been successfully made.

Cancellation Policy

All deposit payments are non-refundable. If you cancel your booking with 10 days or less notice, there is a 50% cancellation fee. If you cancel your booking with 48hrs or less notice, there is a 100% cancellation fee.

If you have paid in full and decide to reschedule your booking with less than 48hrs notice due to wet weather, illness or any other unforeseen circumstances, a 50% fee will be incurred. However if more than 48hrs notice is given, no additional fees will be incurred to postpone your party or event and your payment will be held as credit towards your future booking.

Changes to Bookings

Very rarely, the entertainer that has been assigned to your event may find themselves in an emergency situation that prevents them from being able to attend your event. This may be due to illness, car accidents or any other emergency situation that may arise. Krazy Koala Entertainment will go above and beyond to always ensure a replacement entertainer is sent to your event and will communicate with you to let you know if such a change has occurred.

Krazy Koala Entertainment entertainers are highly experienced and will always go above and beyond to keep all the children engaged and entertained for the entirety of your booking. On rare occasions this may not be possible and Krazy Koala Entertainment does not take responsibility for this, such as when there are distractions at your chosen venue like play equipment or where there is a very broad age range and some of the much younger or much older children choose not to take part.

Limitations on Liability

Krazy Koala Entertainment will not be held responsible for the behaviour of any child or other person attending your event. We reserve the right to cease entertainment at the discretion of the entertainer, if behaviour of any child or event guest becomes unacceptable, or if there is any unreasonable risk of harm to the entertainer, other children or event guests.

You agree that either yourself or another nominated adult will remain present for the duration of the event, and will be responsible for the supervision of the event and that you will advise Krazy Koala Entertainment of who that supervising adult is prior to the commencement of the entertainment.

You agree that Krazy Koala Entertainment will not in any way be liable to you or any other person for any damage, loss or injury suffered by yourself or any other persons while participating in the event, however such damage, loss or injury, may be caused, whether by our act, default, omission or negligence and you agree to indemnify Krazy Koala Entertainment in respect of such injury, loss or damage.

You agree to notify Krazy Koala Entertainment of any special requirements of any child or event guests, including but not limited to allergies or other mental, emotional or physical issues, which may affect the entertainment we choose to provide, and you agree to indemnify Krazy Koala Entertainment in respect of any claim which may arise as a result of your misrepresentation or failure to make such a disclosure.